Shipping & Returns
Shipping rates are determined after entering your ship locations state, zip code and location type. Your location ‘Type’ can be residential, commercial (business), PO Box, or Military. Once this is entered our systems determine the cost of shipping your order and it will be displayed on the website.
We offer the following shipping methods via UPS:
- 3 Day Select
- 2nd Day Air
- Next Day Air Saver
- Next Day Air Early AM
- Next Day Air
Methods available can depend on the shipping location selected.
We have multiple warehouses throughout the United States. Delivery time highly depends on your shipping location, but in most large urban areas delivery can be as quick as one or two business days when shipping with UPS. We DO NOT ship on weekends.
ORDER PROCESSING: Professional Muscle is unable to make any alterations to orders after they have been submitted.
SHIPPING POLICIES: All orders will be shipped the same business day if placed before 1:00pm Pacific Time / 4:00pm Eastern Time. If you have an address change after you place your order you will incur a $10.00 charge. All orders returned to Professional Muscle due to an incorrect address or order cancellation will be subject to a $10.00 charge and a 10% restocking fee.
RETURNSIf a product was damaged in transit or shipped incorrectly we will gladly replace the item or process a refund. Free gifts, promotional items or melted bars are NOT returnable.
If products are missing we must hear from you within 24hrs or delivery.
To return an item please email us at email@example.com to initiate a ‘Return Authorization’ and we will email you promptly with a ‘Return Authorization Number’ and return instructions. Please provide the following information when requesting a return:
- Your invoice number
- Product Description/Product Code # and Quantity
- Date of purchase
- Reason for return (incorrect product, damage, etc)
Please note that returns will NOT be accepted after 14 days from your order date.
Once you receive your Return Authority # you will then need to:
- Clearly mark the outside of returning boxes with the RA# provided
- Packages without an RA# clearly marked will be refused
- Customers are responsible for shipping charges for products being returned due to customer error or customer (end user) dissatisfaction. Original shipping charges are non-refundable
- No COD returns will be accepted
- COD refused orders that are returned to stock or reshipped (per customer/sales rep) will be charged a flat $20.00 restock/reship fee
- All end user customer returns must be mailed in within 14 days from when customer receives RA#
- A 10% restocking fee will be charged to all returns
- Returned merchandise must not be marked in any manner and in complete resalable condition (other than damages or end user returns)
- Closeout, discontinued or expired products may not be returned
- No Cash Refunds given on returns
MISSING PRODUCTS: In the event of missing products, Professional Muscle must be contacted within 24 hours. No COD returns will be accepted. A 10% restocking fee will be applied to all returns. Returned merchandise must not be marked in any manner and must be in a resalable condition. On-Sale, Closeout and Discontinued items may not be returned. No Cash refunds given on returns.
Professional Muscle is not responsible for damages due to elements out of its control, such as melted bars (see Cold Packs). We will not ship drinks in glass containers. Customers must contact Professional Muscle regarding damages within 24 hours of delivery.
Cold Packs are available upon request to prevent products from melting. Professional Muscle will not accept returns on melted products. A $12.00 fee will be added to all orders requesting cold packs.
OUT-OF-STOCK PRODUCT POLICY
Inventory availability is not guaranteed. Customer will be notified via e-mail regarding out-of-stock products. Split shipments are available upon customer approval in the event the order cannot be shipped complete from one warehouse.
Terms and conditions of this agreement are subject to change without notice. Please visit our web site for updates and further information.
PRODUCT IMAGES: Product image(s) available online are representative of the product offered but may not have the exact attributes. Please read product description for the specific attributes of the product.
PRODUCT INFORMATION ACCURACY: The information provided on this website is intended for reference only. While we attempt to keep product information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product. We recommend you visit the product manufacturers web site directly to check for current information before purchasing.